Frequently Asked Questions
Q
Do you accept small custom orders?
A
Yes. We offer small-batch options on selected products. MOQ varies by product and customization method.
Q
Can I review artwork before placing an order?
A
Yes. Artwork or mockups may be provided depending on the product and project. We confirm any design fees before work begins.
Q
How long does production take?
A
Production time varies by product, quantity, decoration method, and order requirements. We will provide an estimated production schedule with your quotation.
Q
Do your products meet U.S. requirements?
A
Requirements vary by product and intended use. We can help identify applicable U.S. requirements and provide available testing or compliance documentation when applicable.
Q
What happens if there is a quality issue?
A
If a confirmed manufacturing defect occurs, please contact us with photos and order details. We will review the issue and work with you on an appropriate solution, which may include replacement or re-production when applicable.
